When Will My Order Ship?
Depending on the type of product you are ordering, the processing time will vary. This is because all of our items are made to order. Please refer to the projected estimated shipping displayed when viewing each product.
If you are ordering for a special occasion, please plan ahead accordingly.
Once the item has shipped, you will receive an email with tracking information.
My package is stuck in transit or has not moved. What can be done?
We always recommend purchasing Priority Shipping for insurance purposes. If your order is stuck in transit or has not shown movement in over a week since its last scan, you will be able to file a lost package claim with USPS. USPS will then get involved in locating your package.
FOR INTERNATIONAL ORDERS:
Please note that any orders placed outside of the US will have longer ship times due to the customs process. We cannot control the customs process & it may take longer than the initially displayed delivery date. Please plan accordingly when ordering internationally and provide yourself with a grace period for delivery.
My package was marked delivered, but I have not received it. What can be done?
Unfortunately, we are not responsible for lost or stolen packages after an item is marked delivered by USPS/UPS. We do recommend these following steps:- We ship all orders in hot pink packaging so you can’t miss it! Check to see if the package was left in a different location such as a side door, garage, or placed behind a car.
- Check with your neighbors to see if the package was accidentally delivered to the wrong address (most common issue).
- If you can, speak with your carrier to see where they placed your package.
- Call/visit your local post office to locate the missing package.
- Give it a couple of days, it may have been accidentally marked as delivered.
What brand(s) do you use?
Since all our items are made to order with most being custom, our brands may vary. Please refer to the size chart provided with each product to determine your best fit!Can I return my item(s)?
All items are handmade to order with most items being customized. For this reason, we do not accept returns or exchanges. Cancellations are accepted on a case-by-case basis and are only available for orders that have not begun processing.We’re all human! We understand that mistakes do happen. Should there be a problem with your order, please contact us within 48 hours of delivery so we can work on a resolution together.
Can I Cancel My Order?
We do not generally accept cancellations. If an order is already in process or production, we cannot cancel. If an order is currently not in process or production, we can discuss the cancellation process. Contact us at customerservice@shopgoldentouch.com. Be sure to include your order number.
General Questions or Business Inquiries?
Contact us at info@shopgoldentouch.com
